SHIPPING

We offer Complimentary Express Shipping via DHL on all Canadian orders. The shipment will normally be delivered within 3 to 7 business days.

Once we have shipped your order, we will send you an email with shipping details and a DHL tracking number. Follow the link in the email to check the estimated arrival of your order.

We cannot ship to Post Office Boxes, APO/FPO addresses, freight forwarders, hotel or motel address.

RETURNS

Sale merchandise is final sale. We do not offer returns, exchanges, or store credit on purchased sale items.

You may return any non-final-sale product ordered on the TOMFORDFASHION.CA website for refund within thirty (30) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging and plastic wrap (including, if possible, the original delivery box). The original invoice must be provided with any return.

Underwear is final sale.  We do not offer returns, exchanges, or store credit on purchased underwear items.

You can begin the process of starting a return within the Returns Portal or contact Customer Service at assistance@tomfordinternational.com or call 1-833-332-1001. For more information on returns please see terms and conditions.

YOU MUST CHECK THAT YOUR SHIPMENT IS CORRECT ON DELIVERY. IF THERE ARE ANY DISCREPANCIES IN YOUR ORDER, FOR EXAMPLE DAMAGED OR MISSING GOODS, WHEN YOU RECEIVE YOUR ORDER, YOU SHOULD NOTE THE NATURE OF THE PROBLEM BY HAND, IF POSSIBLE, ON THE DELIVERY NOTICE, AND SIGN. YOU MUST CONTACT US AS SOON AS POSSIBLE BUT NO LATER THAN TEN (10) DAYS AFTER RECEIVING THE DELIVERY. PLEASE KEEP ALL PACKAGING INCLUDING SHIPPING BOX FOR PHOTOS AND PROOF FOR CLAIM.

EXCHANGES

AT THIS TIME, TOMFORDFASHION.CA PURCHASES CANNOT BE EXCHANGED THROUGH TOMFORDFASHION.CA. Please contact Customer Service at assistance@tomfordinternational.com or call 1-833-332-1001 to discuss your options.

Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products. Please see Terms and Conditions for more information.